Privacy Statement

Hullstone Pty Ltd respects your right to privacy and is committed to protecting the personal information we collect and manage in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).As a specialist loss adjusting and insurance claims assessment company, we collect, use, and store personal information to investigate and manage insurance claims and to provide related services to insurers, brokers, and other industry clients.

What We Collect

We may collect personal information such as:

• Name,      address, contact details, and date of birth 
• Insurance      policy and claim details 
• Photographs,      site inspection notes, and expert or witness statements 
• Health,      injury, or occupational details relevant to a claim 
• Any      other information reasonably required to assess or manage an insurance      loss 

We only collect personal information that is reasonably necessary for our legitimate business functions and activities.

How We Use and Disclose Information

We use personal information to:

• Investigate,      assess, and report on insurance losses or claims 
• Communicate      with claimants, witnesses, insurers, and brokers 
• Engage      contractors, experts, or service providers assisting with claim      investigations 
• Comply      with legal, regulatory, and reporting obligations 

We may disclose information to:

• Insurers,      underwriters, and insurance brokers 
• Legal      representatives, repairers, investigators, engineers, or other appointed      experts 
• Regulators,      courts, or law enforcement (where required by law) 
• Cloud      service providers who securely store our data (including providers located      outside Australia) 

Hullstone Pty Ltd takes reasonable steps to ensure all third parties handle personal information in a manner consistent with the Australian Privacy Principles.

Security and Storage

We protect personal information using appropriate physical, technical, and procedural safeguards, including:

• Access      controls and authentication 
• Encryption      of sensitive data 
• Secure      document management and disposal procedures 
• Regular      system maintenance, updates, and staff training 

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal and contractual obligations, after which it is securely deleted or de-identified.

Access, Correction and Complaints

You have the right to request access to, or correction of, your personal information held by us.Requests or complaints should be directed to our Privacy Officer using the contact details below. We will acknowledge your enquiry within five (5) business days and aim to resolve it within thirty (30) days.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Contact Us

Privacy Officer – claims@hullstone.com.au 

Updates

We may update this Privacy Statement from time to time to reflect changes in law, technology, or business operations. The current version will be made available on our website.