Privacy Statement

Hullstone Pty Ltd (ABN 86 631 628 496) ("Hullstone", "we", "us", or "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Statement explains how we collect, use, disclose, and manage personal information.

We collect personal information that is reasonably necessary for our business functions. This may include:

Contact details: name, email address, phone number, and postal address.

Engagement information: vessel details, claim information, survey instructions, and correspondence.

Financial information: invoicing and payment records.

Website usage data: IP address, browser type, pages visited, and referring URLs, collected via cookies and analytics tools.

We collect personal information directly from you when you contact us, submit an enquiry, engage our services, or interact with our website. We may also collect information from insurers, brokers, legal representatives, or other parties involved in a claim or engagement.

We use personal information to: provide marine surveying and loss adjusting services; communicate with you about your engagement; prepare reports, valuations, and related documents; process invoices and payments; comply with legal and regulatory obligations; and improve our services and website.

We may disclose personal information to: insurers, underwriters, and brokers involved in a claim; legal advisers, experts, or other professionals engaged in connection with our services; government bodies or regulators where required by law; and IT service providers and software platforms used to deliver our services.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our systems are secured with appropriate technical and organisational measures. Where personal information is no longer required, we take reasonable steps to destroy or de-identify it.

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs.

Our website may use cookies and similar technologies to improve user experience and analyse site traffic. You may disable cookies through your browser settings; however, this may affect the functionality of certain parts of the website.

If you believe we have not handled your personal information in accordance with the APPs, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Statement from time to time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised statement.

For any privacy-related enquiries, access requests, or complaints, please contact us at claims@hullstone.com.au or call 1300 088 704. Hullstone Pty Ltd, Level 2, 696 Bourke Street, Melbourne VIC 3000.